Visitor Guidelines +

COVID-19 Update: The Music Box Village is prioritizing the health and safety of our community as we gradually reopen. All events included in our limited Fall 2020 season will adhere to City, State guidelines and CDC recommended practices. Masks and social distancing will be monitored by our staff. Prepaid, contactless tickets will be required and attendance will be limited. Unfortunately, visitors will not be allowed to get hands-on with our “musical houses” under the current restrictions. We thank you in advance for doing your part to keep New Orleans healthy and safe for all!

Music Box Village provides the following for your safety and convenience

  • 13,000 square feet of outdoor space, plenty of room to distance from others

  • Additional staff to monitor guidelines and foot-traffick flow

  • Enhanced cleaning protocol for all surfaces and restrooms

  • A touchless sink with hot water for hand-washing

  • Hand sanitizer throughout the site

  • Space queues to help guests remain 6 ft distant in high volume areas

  • Contactless check-in (prepaid e-tickets only)

  • In case you forget your own, we will have disposable facemasks available

  • Internal policies that ensure the health and comfort of our staff

Guests are asked to abide by the following guidelines

  • Stay home if you are experiencing any symptoms of COVID-19 (fever, coughing, shortness of breath, etc) or if you have been symptomatic or tested positive within 14 days of your visit.

  • Stay home and quarantine if you have been exposed to someone else who has tested positive for COVID-19 within the last 14 days

  • Self-Governance: Please come on your best behavior, ready to abide by our site policies with respect for the health of our community & staff.

Upon entry

  • Queue with your party or “pod” along the fence perimeter while awaiting entry. Markers will be placed to help patrons remain distanced while waiting

  • Verbally confirm your health status at the door

  • Masks are required; we encourage guests to use the provided sanitization stations

  • Please have your prepaid e-ticket ready for our staff to scan

  • Follow designated pathways to your seat. Guests are asked to remain seated for the duration of live performances.

Throughout your visit, please remember to:

  • Sanitize or wash hands whenever using shared spaces with trafficked surface areas

  • Wear your mask unless actively eating or drinking

  • Enjoy food and beverages while seated in your designated seat

  • Maintain 6ft social-distancing practices

  • Refrain from congregating in shared spaces

  • Visitors will not be allowed to touch the “musical houses” while on-site under the current restrictions

Other guidelines

  • Drinking: Visitors who are too inebriated to abide by our site policies will be exited from our site

  • Smoking: We kindly ask that you smoke in the designated area outside of the Village entrance

  • Families & Children: A minimum of one adult per three children is required to ensure adequate supervision. Children under 16 are not allowed without a parent or guardian. Per city guidelines during COVID-19, all persons attending a performance will need a ticket, regardless of age.

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